Find answers to common questions asked by our customers.
The following is a list of common questions, customers ask about their taxi booking. If your questions is not listed please contact us.
If your request is for a taxi as soon as possible, please call us on 0118 9666 999. There will be a waiting time depending on how busy the service is.
All our drivers accept eith cash or any major credit/debit card. All drivers are able to accept card payments in the vehicle.
If your journey is more complex, with extra drop offs, please call us for a quote.
There is no need to worry if your flight is delayed. We will monitor your flight for delays and adjust our pickup time to meet you inside the arrivals lounge.
If you suspect your time to take than expected, contact your driver and let him know as soon as possible. This will avoid additional parking and waiting charges.
Your driver will send you a SMS or call you after your flight has landed. He may also let you know the precise meeting point inside arrivals.
The price we quote includes the Heathrow drop off charge. There is no additional charge.
There is a charge of £9.50 which includes up to 44 minutes parking. This charge is added to your quote. However, if your waiting time exceeds this, the driver will charge the additional car parking charges plus waiting time.
Airport transfers are longer rides for drivers. We expect a minimum of 24 hours cancellation notice on ALL airport rides. If your ride is cancelled outside this notice, you may be charged a cancellation fee.
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